We are collecting feedback from your customer service inquiries and forum posts to spot issues and fixing them. Thank you for your support and patience!
This is a quick update on some of them. Feel free to post comments with other issues or ideas for improvement as they are all welcome.
- Gift cards, paypal and other cash out options
While we added many new gift cards + Paypal there seem to be issues with the right gift cards showing up in the right countries. We are working to fix that, most should be available now.(fixed)
- Paypal issues – some of you reported not being able to cash out via Paypal – please write in to our help center so they can assist you with your first Paypal cash out.
We know about issues in China and we are working on those. Multiple names/last names issue has been fixed too (fixed). Skrill andPayoneer is off temporarily. We are working to get it back online. We have a signed contract with Payoneer and are waiting for final approval so we candeveloping it to get it live with a target date of October 3rd.
- Fixed vs Variable amounts on Paypal & Skrill. Currently we have fixed amounts. Short term fix – we will offer more denominations so you can cash out as close to your total balance as possible. Looking into variable amounts as a longer term solution
- Cheques – to be honest we didn’t expect that people would want them. They were only available in US & Canada and we are looking into a potential solution.
Missing Data reports View survey history page – You can see total survey click data – not historical for individual clicks though (fixed) Missing referrals data – Working on bringing that back (fixed) Missing Daily Checklist Bonus data (fixed)
- Site Features
Can’t login to forum (fixed)
- Missing date posted on surveys (ticket filed with development team to add
- Do Old referral links work? YES! but start using the new one going forward.
- Referral payout reports are bundled up to show you daily totals. They are updated hourly. You can click into it for details on a referral by referral basis.
- Missing earning opportunities
$5 Task bonus on $50 earned – (fixed)
- HideoutTV (need to review)
- Pollfish (in line for development)
- Precision Sample (live in some countries)
- Market Cube (live in some countries)
- InnovateMR, Branded, Global Surveys (in discussions)
- Toluna not crediting (in talks with Toluna to resolve it)
- Lack of opportunities on ySense offers (would love to hear from you in the comments what types of offers you are interested in and how you engage with them so we can put up those that address your needs)
Chinese users being blocked from accessing site (fixed) New users trying to sign up – Recaptchafixed